If the problem is with the site itself, such as a form that didn't work, wrong information or how your details were handled, call (919) 555-0158 or use the contact page. Tell us what happened, the page involved and how to reach you.

If the problem is with a roofer we referred you to, start by raising it with that roofer in writing, and keep copies of your contract, estimate, photos and messages. Then let us know. We'll look into it, and we may stop sending referrals to a roofer whose conduct doesn't meet the standards described on this site.

Please understand the limits. The site isn't a party to your roofing contract, so we can't order a refund, change contract terms or settle a dispute over workmanship or payment. For a job of $40,000 or more, you can also check the General Contractor's standing with the NC Licensing Board for General Contractors. For a storm claim, your insurer or a licensed public adjuster is the right contact.

We treat every complaint in good faith and keep the details private, except what we need to share with the roofer involved to look into it.